At Book Melb Cabs, we value your time and understand that plans may change. To provide a fair service for all customers, we have outlined our cancellation policy below.
- Cancellations made at least 24 hours before the scheduled pickup will receive a full refund.
- Cancellations made within 12–24 hours of the booking will receive a 50% refund.
- No refund will be issued for cancellations made within 12 hours of the scheduled pickup time.
- In case of a no-show, the full fare will be charged without refund.
Refund Policy
Refunds are processed promptly to ensure customer satisfaction. Please note the following conditions for all eligible refunds:
- Approved refunds will be issued to the original payment method used at the time of booking.
- Processing time may take between 5–7 business days, depending on your bank or payment provider.
- If the service was not provided due to vehicle or driver issues on our side, a full refund will be issued.
- For disputes, customers can contact our support team with booking details to review the request.
Contact Us
For any cancellation or refund inquiries, please reach out to our customer support team via phone or email. We are here to assist you.