Introduction
Welcome to Book Melb Cabs. These Terms and Conditions govern the use of our taxi services in Melbourne, Australia. By booking or using our services, you agree to follow the terms outlined below.
Booking & Payment
- Bookings can be made through phone, website, or app. Fares are confirmed at the time of booking.
- We accept credit card, debit card, and approved electronic payments. Some services may require advance payment.
Cancellations & Refunds
- Cancellations made 24 hours before the scheduled pickup may be eligible for a refund.
- Late cancellations or no-shows may result in partial or no refund.
Liability & Safety
- We prioritise punctuality and safety. Our drivers are licensed, and vehicles are regularly maintained.
- We are not liable for delays due to traffic, weather, or external factors beyond our control.
Privacy
- Personal information is collected only to provide and improve services, in line with our Privacy Policy.
Changes to Terms
- We may update these terms as required. Continued use of our services indicates acceptance of changes.
Contact
For questions, support, or cancellations, please contact Book Melb Cabs via our website or customer service hotline.